Response Group Consulting
Leadership Development
Leadership programs that turn theory into everyday practice.
For more than 30 years Response Group has continuously refined our programs to help people and organisations drive meaningful, sustainable cultural change.
- 30+years refining our leadership programs
- 60+years of research behind Systems Leadership
- 4-5years running ongoing programs for some clients
- 3tools leaders use to shape culture
Our approach
Experience it. Understand it. Embed it.
Thirty years of delivering training internationally has led us to design and build some pretty interesting experiential challenges. Participants take the theory out into the field and experience the 'a-ha' moment when theory changes into practice and real learning takes place.
- ExperienceHands-on challenges take the theory out into the field.
- UnderstandThe 'a-ha' moment, where theory changes into practice.
- EmbedA structured process transfers the learning into the workplace through ongoing mentoring and support.
Your team will have fun while they learn.
Tailored to you
Built around your organisation, not off the shelf
Whether you want to develop your next generation of managers or upskill your current management team for the next level in your organisation, we can help.
Your preferred format
We draw from our extensive range of program options and work with you to build the format that suits your people.
Proven, then tailored
We can share programs that have worked well internationally, and we usually modify them to suit each client.
One program or ongoing
Whether you want one program or ongoing support, we can help. For some clients we have run leadership and management training for the last 4-5 years.
Queensland Label Makers wanted a program focused on people development, lean manufacturing, cost management and reporting, and process improvement. Feedback from the GM and the participants was overwhelmingly positive, and we have since been asked to deliver the program in another country.
The framework behind our programs
Systems Leadership Theory
We use Systems Leadership as the underpinning framework for leadership and management. Based on 60+ years of research, it gives leaders an explicit and tested social theory to understand and predict behaviour, so they can create conditions where people willingly give of their best.
Four underpinning principles
Understanding and organising the work
Two deceptively simple questions sit at the heart of the theory: What is the work? and Whose work is it? Answering them means exploring how best to apply human capability to achieve the purpose of the organisation. Different roles need a different mix of five elements of capability:
- Problem solving ability
- Social process skill
- Application
- Knowledge
- Technical skill
Understanding and creating culture
Cultures are created when groups share mythologies: beliefs about whether behaviours are positive or negative, judged against six universal values (honesty, trust, courage, dignity, fairness and love). Leaders can actively shape the culture within their team, and they have three tools to do it:
- Systems: the way we do things
- Symbols: non-verbal messages
- Leadership behaviours: what I do and say
What this looks like in our programs
- Systems design and management
- Technical, commercial and social systems running concurrently
- A Levels of Work framework for the role accountability and authority required
- Alignment with the leadership and management framework in your organisation
- Leadership as a specific work accountability for anyone in a management or supervisor's role
- A disciplined process for task assignment, at all levels of complexity
- Team process: the work and behaviours of both team leader and team member
Trusted by
Recent and current clients
Ready to build your next generation of leaders?
Tell us where your team needs to get to and we will build the program around it. Use the form below to get in touch. You may also be interested in our Frontline Leadership Program.
