Response Consulting
Organisational development that sticks
More than 30 years' experience developing people and organisations across multiple countries and industries. We partner with clients to solve complex organisational challenges and embed sustainable behavioural change.
How we help
Seven ways we work with organisations to build capability that stays after we leave — all grounded in Systems Leadership, a framework we've been working with and contributing to, since the mid-1990s.
"Response have had a massive impact on how we operate, how we think, and how we more effectively lead, manage and drive change and achieve operational excellence up, down and across, our enterprise."
Jon Knight, Executive Divisional People and Capability Manager, Fulton HoganStabilising leadership through a major industrial dispute
Kaiser's facilities in north-eastern USA entered a major industrial dispute, with a lockout of unionised employees. Over two years, Response Group worked with senior leaders to develop the interim organisation while planning the eventual return-to-work strategy — stabilising the quality of leadership, improving fundamental systems, and planning for the transition.
The transition was implemented faster than other Kaiser facilities, with the General Manager estimating an overall cost saving of US$800,000, alongside positive productivity and safety outcomes.
Proof across the group
GoldCorp (now Newmont Mining)
A 4-year culture transformation at their Peñasquito operation in Mexico — redesigning induction, assessment and progression systems, and installing a self-sustaining, leader-led safety behaviour process.
The Drake Group
A 6-year organisation structure review for this Australian trailer manufacturer, upskilling the workforce into real qualifications and delivering a dramatic reduction in safety incidents.
AMPC & JBS Longford
An industry-wide employee engagement and retention project across 25 meat processing plants, plus a knife-sharpening programme that cut repetitive strain injuries by up to 40%.
The rest of the toolkit
Culture Audit
Semi-structured interviews across individuals and small groups to understand the current cultural reality — clarity of work, safety, leadership, behavioural issues and symbols — giving management a rich, qualitative basis for a plan.
Systems Review & Design
Systems and processes drive culture and behaviour as much as they drive output. We help design and install them — and build the internal capability to keep doing it after we leave.
Event & Workshop Facilitation
External facilitation gives every member of an organisation a real opportunity to be involved in review, planning and problem-solving — participants aligned with internal coaches so what they learn is embedded on the job.
Butcher's paper over slide decks
When we facilitate, we draw on butcher's paper and participants draw in their own workbooks — not a slide deck on a loop. It's far more engaging, and it taps into long-term memory in a way that staring at PowerPoint never does. These are photographed straight from real sessions.
Trusted by
Recent and current clients
Team Proficiency Model
Our own model for assessing and developing team capability, already built out as its own dedicated page with the full framework and how we apply it.
Where it fits
Used alongside Culture Audit and Systems Review & Design work to give leadership teams a shared, practical language for how their team actually performs.
Why Choose Response Consulting?
We partner with our clients to help them create a positive organisational culture, productive teams, capable leaders and engaged employees.
30 years’ Experience
Our team of experienced consultants have more than 30 years’ experience supporting organisational and human capability.
Integrated Approach
Benefit from our integrated approach and diverse capabilities: Research, Training, eLearning Solutions and Technology Solutions.
Develop Internal Capability
Our ‘support’ is not a passive role – we do things with you to develop internal capability.
Robust Theory
Systems Leadership, Neuroscience of the Brain and Psychological Safety at Work underpin our approach.
32
Countries Worked
8000+
Course Graduates
57
Team Members
Key Contacts
Andrew Moore
Andrew’s passions are facilitating the development of organisations and the people who lead them. He has applied highly developed facilitation, coaching and developmental skills across numerous industries, including mining, meat processing, manufacturing, banking and energy. Andrew has extensive experience delivering leadership and management programs, redesigning and installing key systems, as well as research & development programs.
