Emma leads Response’s support and service functions, bringing a wealth of experience in operational leadership, project management, and organisational development. She is instrumental in building the systems, processes, and frameworks that support the attraction, development, and retention of talent across the business.

With a proven ability to deliver complex projects, from industry research to international development initiatives, Emma combines strategic thinking with a practical, people-focused approach. Her background in education and student experience has equipped her with a strong understanding of engagement, service design, and journey mapping, enabling her to drive operational excellence while fostering meaningful stakeholder experiences.

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